CoppeComb

Institutional Institucional

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To seek innovative solutions for more competitive products, meet and / or exceed customer expectations
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To satisfy all the requirements of ABNT NBR ISO / IEC 17025:2005
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To keep communications open with the customers throughout the work, clarifying any technical needs and / or questions concerning the interpretation of the results
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To ensure customers have access to the relevant laboratories and can keep in touch with the ongoing services
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To ensure that customers are notified if there is a delay or any unexpected changes in the tests
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To take into account opinions and suggestions of customers (telephone calls, emails, technical visits and satisfaction surveys) to improve laboratory activities
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To protect the property rights and confidentiality of information (electronic and paper-based). Only with the written consent of the customer may such data be shared with third parties
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Subcontracting of services may only be carried out in extreme cases, along with customer permission, and only with companies that already have the NBR ISO / IEC 17025 standards
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To meet the agreed customer deadlines by ensuring a sufficient stock of the materials that are in continuous use and being able to acquire special materials and spare parts agreed upon in due time